Next Local Election in Thetford

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Useful services in Thetford

Financial

Thetford Citizens Advice –

Broad range of free, confidential and independent advice to help people overcome their problems. Advice available including debt, benefit checks, housing and employment.

Telephone: 03444 111444

E-mail: [email protected]

Twitter: @DissThetfordCA

Money Support Service –

Provide telephone or face-to-face support to manage money. Give budgeting advice and support and are able to refer people to debt advice agencies. Offer support with disability related expenses within financial assessments and give advice on maximising benefits.

Telephone: 01603 223392

Website: www.norfolk.gov.uk/mss

Help Available With Cost Of Living Crisis

We have all seen many of our household bills increase of late, whether that be gas and electricity, council tax and of course food and fuel. Breckland Council has recently launched a new Early Intervention Fund to support local families. The new fund can make payments of up to £300 for families or individuals aged 18+ living in Breckland. Payments are awarded in cases of exceptional hardship or where complex needs are not being addressed. Applications can be submitted by Breckland Councillors so if you need any support, please contact either Chris or Terry for more information. Payments can be used for: Food, fuel and essential household items, escaping domestic abuse, preventing eviction, ensuring children can go to school and help with transport or travel expenses for essential journeys.

Norfolk Assistance Scheme

support

Healthy Start – 

If you get Universal Credit, you can apply online if:

You’re at least 10 weeks pregnant or have at least one child under 4 years old
your family’s monthly ‘take-home pay for this period’ is £408 or less from employment

If you get Child Tax Credit, you can apply online if:

  • You have at least one child under 4 years old
  • your family’s annual income is £16,190 or less
  • you do not get Working Tax Credit

To apply, you’ll need your:


name
address
date of birth
National Insurance number
baby’s due date (if you’re pregnant)
benefit award letter if you’re over 18 – make sure you enter the exact details shows on your benefit award letter
Make sure that your details are up to date with HMRC or DWP – you may wish to contact them to check or update your details before you apply.

Applying by email or phone
You can apply by email or phone if you’re at least 10 weeks pregnant, or have at least one child under 4 years old, and get either:
Income Support
Income-based Jobseeker’s Allowance
Pension Credit (which includes the child addition)
Working Tax Credit run-on (paid for the 4 weeks after you, your partner or carer start working less than 16 hours per week) and you do not get Child Tax Credit

You can also apply by email or phone if you’re at least 10 weeks pregnant and either:
under 18 years old and not getting any benefits
getting Child Tax Credit and not getting Working Tax Credit and your family’s annual income is £16,190 or less
getting income-related Employment and Support Allowance (ESA)

You can apply by either:
emailing [email protected]
calling 0300 330 7010
Phone lines are open 8am to 6pm Monday to Friday (except public holidays). Find out about call charges (opens in a new tab).

If you’re not a British citizen but your child is

You might be eligible for Healthy Start depending on your immigration status.
You can get Healthy Start if all the following are true:
you have at least 1 British child under 4 years old – check if your child is automatically a British citizen (opens in a new tab) if you’re not sure
your family earns £408 or less per month after tax
you cannot claim ‘public funds’ (opens in a new tab) (for example, benefits) – either because of your immigration status or because you do not have an immigration status
Your biometric residence permit (BRP) or your online immigration status (opens in a new tab) will say if you cannot claim public funds. You might also have a letter from the Home Office about it.
To apply for Healthy Start, ask for an application form via email. Only use this email address if you think you cannot claim public funds because of your immigration status.
[email protected]
https://www.healthystart.nhs.uk/how-to-apply/

Shelter – 

Shelter helps millions of people each year struggling with housing or homelessness by offering advice, support and legal services. In Norfolk, they provide legal advice on housing, covering tenancies, private and social housing, evictions and homelessness.

Telephone: 03445 151860 E-mail: [email protected] Twitter: @ShelterEasternC

Mancroft Advice Project (MAP) – 

MAP helps young people to have better, safer lives. They offer advice and support on issues such as employment, education and training, money and debt, housing and homelessness, welfare rights, health, sexuality and gender, relationships and parenting. Deliver young person focused counselling, wellbeing advice plus independent professional advice and advocacy.

Telephone: 0800 0744454

E-mail: [email protected]

Twitter: @mapyoungpeople

Equal Lives –

Equal Lives is a disability rights organisation led by disabled people for people with mental and/or physical disabilities. The team can offer advice and support on matters such as debt, employment, welfare benefits and discrimination.

Telephone: 01508 491210

E-mail: [email protected]

Facebook: @equallives.org

Norfolk Swift Response –

Norfolk Swift Response provides a 24-hour, 365 a day a year service which offers help, support and reassurance if a person has an urgent unplanned need at home but doesn’t need one of the Emergency Services.

For example, if a person falls and needs help but does not need an ambulance or unexpectedly needs assistance with personal care.

The service is free for people living in Norfolk aged 18 or over. You do not not have to be eligible for social care funding to use it.

Telephone: 0344 800 8020 (option 1)

Shelroy Charitable Trust Fund – Appeals

In addition to offering grants for Norfolk charities, SCT considers appeals on behalf of Norfolk individuals in evidenced cases of need, typically relating to disability or health condition.

Requests for support for individuals in need must be submitted by a support agency or similar that is able to provide a professional and independent reference confirming the client’s circumstances and financial needs. Requests supported tend to be one-off costs, for example a piece of equipment to support care or mobility, or essential items for a supported person moving into new unfurnished accommodation.

Appeals can be submitted at any time while the Fund is open.

Please note financial aid relating to general hardship/ low income, debt relief or repayment of loans will not be considered. Holidays/ respite breaks and similar are also unlikely to be considered.

How to apply

Appeals can be submitted by letter to: Shelroy Charitable Trust, Norfolk Community Foundation, St James Mill, Whitefriars, Norwich NR3 1TN or by email to [email protected] at any time. Payment will typically be made to the support agency to make purchases on the client’s behalf, or direct to a supplier. Please ensure that you include cheque payee details and a postal address.

Shelroy Charitable Trust Fund – Appeals

legal

Norfolk Community Law Service (NCLS) – 

The NCLS offers free, confidential and independent legal advice to people in Norfolk who might not otherwise be able to access legal assistance. Area include; Employment Law, family law, general law, discrimination, domestic abuse, debt, immigration and welfare benefits (appeals and tribunals only).

Telephone: 01603 496623

E-mail: [email protected]

Twitter: @NCLawService

National Energy Action (NEA) –

A national fuel poverty charity, working to ensure that everyone in England, Wales and Northern Ireland is warm and safe at home.

Available in England and Wales, NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

It offers advice workshops direct to householders and training to frontline staff.

We can help you with

Benefits advice and income maximisation

Support with gas and electricity accounts including fuel debt

Switching suppliers

Energy efficiency

Trust fund applications

Water rates

Warm Home Discount and Priority Services Register information

Advice leaflets and videos with BSL interpretation can be found in our Advice Resources section.

Our phonelines are currently operational Monday to Friday 10.00am to 12.00 noon.

We know it is a difficult and worrying time for people at the moment, we are getting extraordinarily high volumes of calls and emails coming through which may mean we can’t answer or get back to you as quick as we would like to.

We really appreciate your patience. Take a look at our Additional Help page for details of organisations who may be able to offer assistance.
the above offer includes a BSL Interpreter contact option.

https://www.nea.org.uk/get-help/wash-advice/?parent=get-help

community

Norfolk Swift Response –

Provides a 24-hour, 365 day a year service which offers help, support and reassurance if a person has an urgent unplanned need at home but doesn’t need one of the Emergency Services. For example, if a person falls and needs help but does not need an ambulance or unexpectedly needs assistance with personal care. The service is free for people living in Norfolk and aged 18 or over. You do not have to eligible for social care funding to use it.

 

Telephone: 0344 800 8020 (option 1)

 

food banks

Thetford Foodbank –

The Foodbank is part of the Trussel Trust network of 428 foodbanks across the UK and work to tackle food poverty and hunger in our local communities. The Foodbank partners with a range of care professionals such as doctors, health visitors and local councillors to help identify people in crisis and issue them with a foodbank voucher. If you feel you would benefit from a referral to the Foodbank, please contact your local Councillor.

Telephone: 07742157967

E-mail [email protected]

Social/Older Care

Age UK Norfolk – 

Age UK offers help and advice to people over 50, as well as their family and carers about benefits, housing, debt, money, lasting power of attorney, social care and support. Other service available including telephone befriending and activities.

Telephone: 0300 5001217

E-mail: [email protected]

Twitter: @AgeUKNorfolk

utilities

UK Power Networks

natural issues

Norfolk Flooding Hotline

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